HMV customers have been warned to use their Christmas vouchers NOW before they become worthless after the music retailer collapsed into administration.
Britain’s biggest CD, DVD and games chain said it will keep its 125 stores open but 2,200 jobs remain at risk.
Sales were down by £23.6million in 2017 compared to the previous year, HMV’s latest report published in October revealed.
Talks to avoid the collapse have failed as management consultants KPMG were appointed to take over the business late on Friday night.
Alex Neill, Which? Managing Director of home products and services, said: “It’s a worrying time for everyone when a company goes into administration but for customers, it’s important to remember that your consumer rights may be affected.
“If you have recently bought anything from HMV, you may not be able to claim a refund or exchange the item if the company ceases trading. If you have gift vouchers you should try to spend these in-store as soon as possible.”
Which shops have we lost from the high street in 2018?
A number of familiar high street names have hit the rocks this year, including:
- Asda: The supermarket is to start consulting with staff over potential job losses next year which could total almost 2,500.
- Coast collapsed into administration in October 2018, putting 300 jobs at risk. Twenty-four standalone stores have been closed, while Karen Millen is understood to have bought the group’s brand and website, saving around 600 roles.
- Debenhams: The department store is accelerating its store closure programme, putting up to 50 sites and 4,000 jobs at risk.
- Evans Cycles: Up to 50 per cent of its locations will also close, leading to around 650 job cuts.
- Gaucho restaurant group prepared to file for administration in July 2018 facing the loss of 1,500 jobs. The Argentinian restaurant had been in talks with potential buyers since May 2018.
- House of Fraser announced in early August that 31 of its 59 stores would be closing by January 2019. This meant 2,000 jobs were at risk – along with over 4,000 of its brands and concessions. It’s now been confirmed that Sports Direct owner Mike Ashley has bought the company.
- Ikea: The Swedish furniture store unveiled plans to cut 350 UK jobs over the next two years as part of a global transformation plan. But it will also add 500 new jobs in spring when the new Greenwich store opens.
- Laura Ashley: The retail chain is expected to close around 40 stores under its new chairman.
- New Look is looking at plans to close 60 stores in the UK, with its owners considering a possible Company Voluntary Arrangement (CVA) which will allow it to restructure its business and pay-off its debts.
- Pets At Home: The pet chain is likely to cut some jobs next year, having earmarked 30 vet practices at its stores for closure.
- Prezzo also announced plans to close 100 restaurants putting hundreds of jobs at risk.
- Toys R Us went into administration earlier this year. The company, for many years a household name in retailing, faced the loss of 3,000 jobs.
Concerned shoppers shared their concern on Twitter after receiving vouchers for Christmas, with Ross Telfer writing: “I got £120 In vouchers for #HMV for Christmas! Hopefully I can still spend them!”
While Conall McNally joked: “Anyone who bought a friend or family member a voucher for HMV for Christmas should really take a look at themselves.”
HMV boss Paul McGowan told The Guardian a significant drop in CD and DVD sales had put the company under “impossible” pressure.
The music chain first fell into administration in 2013 when it was bought by Hilco, which also owns Homebase. The then company acquired HMV’s £50million debt.
I got £120 In vouchers for #HMV for Christmas! Hopefully I can still spend them!
— Ross Telfer (@telfer_ross) December 28, 2018
After it bought the company, it relaunched its website five years ago to focus on growing online sales.
In October, HMV overtook Amazon as the biggest seller of physical music and bosses said its website was also competing with the online giant for vinyl sales and mail orders, according to Music Week.
But the group also reported a 22 per cent slump in physical album sales this year, and its profits slipped by £7million.
Anyone who bought a friend or family member a voucher for HMV for Christmas should really take a look at themselves.
— Conall McNally (@ConallMcN94) December 28, 2018
Mr McGowan, the excutive chair of Hilco and HMV, said there had also been a 30 per cent drop in DVD sales compared to last year.
He also pointed to high business rates on the high street, which he said cost the business £15million every year.
He told The Guardian: “HMV has clearly not been insulated from the general malaise of the UK high street and has suffered the same challenges with business rates and other government-centric policies which have led to increased fixed costs in the business.”
He added: “Even an exceptionally well-run and much-loved business such as HMV cannot withstand the tsunami of challenges facing UK retailers over the last 12 months on top of such a dramatic change in consumer behaviour in the entertainment market.”
The collapse of HMV will be a blow to the music industry, which relies on the chain for sales of physical CDs, records, DVDs, and games.
It is the biggest entertainment retailer still on the high street, as companies lose sales to online giants such as Amazon and eBay.
Why is the high street struggling?
HERE we reveal why there is more pressure than ever on high street shops
Recent analysis by the Labour party showed there are 100,000 fewer Brits working in the retail industry than there were in 2015.
Last year alone, the high street lost a total of 1,800 shops.
Companies blame the rise of Amazon and other online shopping sites for driving footfall away from town centres.
Labour also points to price-gouging by town centre car parking firms, and to look into shops being left empty by landlords.
Meanwhile the Liberal Democrats want to abolish business rates and replace them with a tax on the value of land.
Influential Tories are calling on Chancellor Philip Hammond to fast-track a 3 per cent tax on the likes of Amazon, eBay and Google to “level the playing field” with UK business and help the high street.
Will Wright, partner at KPMG and joint administrator, said: “For decades, HMV has been one of the most iconic names on the high street.
“Whilst we understand that it has continued to outperform the overall market decline in physical music and visual sales, as well as growing a profitable ecommerce business, the company has suffered from the ongoing wave of digital disruption sweeping across the entertainment industry.
“This has been in addition to the ongoing pressures facing many high street retailers, including weakening consumer confidence, rising costs and business rates pressures.
“Over the coming weeks, we will endeavour to continue to operate all stores as a going concern while we assess options for the business, including a possible sale.
“Customers with gift cards are advised that the cards will be honoured as usual, while the business continues to trade.”
The first HMV shop opened in 1921, taking its name and logo from the famous painting His Master’s Voice, by Francis Barraud, showing a dog named Nipper sat, ear cocked, listening to a phonograph.
You can find your nearest branch using its store finder tool.
The news comes after almost 20,000 shops and restaurants closed their doors and 148,132 jobs were wiped out in the past year, end of year figures compiled by the Centre for Retail Research show.
There were also dire warnings over poor November trading, raising fears a sub-par Christmas could push more chains into distress.
It’s not just the high street that’s struggling as online stores, including Asos, TK Maxx and Boohoo.com, slashed prices in order to drum up business.
Meanwhile, Boxing Day sales are well underway, and we’ve rounded up the best bargains for you to snap up.
Aldi has also launched a winter sale with up to 50 per cent off.
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